Shipping & Delivery Policy – UNDERFIT

1 – Shipping

  1. UNDERFIT only handles the shipment of physical products and is not responsible for issues such as theft, damage, or loss of the product during transport. Such responsibility lies solely with the carrier, and shipping risks are not considered an inherent business risk of UNDERFIT.

  2. If an order is refused by the Brazilian customs or postal service due to an “invalid or irregular CPF,” UNDERFIT will not be responsible for reshipping costs or issuing a refund, as the merchandise will not be returned to the company. CPF registration with the Receita Federal is the sole responsibility of the customer. The customer may request a reshipment by paying the applicable shipping fee and providing a valid name and CPF registered with Receita Federal.

2 – Shipment Tracking

  1. UNDERFIT reserves the right to use third-party logistics companies for shipping products purchased through its platform. The company will provide tracking information via the tracking code supplied by the partner carrier.

  2. Please note that delivery times and tracking capabilities may vary, depending on the availability and policies of each partner logistics company. UNDERFIT is not responsible for delays or lack of tracking updates, which are under the control of these external carriers.

3 – Customs Duties

  1. In the event that products are subject to customs or import duties, UNDERFIT will cover all related expenses. Customers are not responsible for paying customs duties on any purchased products.

  2. If the customer pays customs duties before UNDERFIT, they must contact support via email and send the DIT (Import Declaration Document), the proof of payment, and their PIX key (in the same name and CPF used for the purchase) to receive a refund. The refund will be processed within 7 business days after the email is confirmed and approved.

  3. It is important to note that customs processing may delay delivery times, as it is an independent process subject to inspection by the customs authorities. UNDERFIT is not responsible for delays due to customs clearance, as such matters are beyond its control.

4 – Customer Collaboration

  1. Customers are required to cooperate with UNDERFIT regarding the payment of customs duties, including providing any requested documents or information to release products from customs. Failure to cooperate may delay the customs clearance process.

5 – Tracking Code Delivery

  1. Customers will be informed that the tracking code for their order will be provided within up to 7 (seven) business days after payment confirmation and order processing by UNDERFIT. The company will strive to provide the tracking code as soon as possible, but this period may vary depending on internal processing and unforeseen issues, such as system errors or warehouse delays.

  2. Orders placed up to November 20, 2024, must be tracked on the J&T Express website using the tracking code and the CPF used at checkout:
    👉 https://www.jtexpress.com.br/

  3. Orders placed from November 21, 2024 onwards will be tracked based on the carrier selected at checkout, and tracking information will be provided accordingly.

6 – Delivery Time

  1. UNDERFIT changed its shipping method to paid shipping (calculated at checkout) starting July 7, 2024 at 00:00 (BRT) for all products. Delivery times for different regions in Brazil will be calculated based on the postal code (CEP) entered during checkout.

  2. During the Black Friday period (November 21 to December 5, 2024), products will be shipped within up to 7 (seven) business days after purchase confirmation.

  3. All regions, regardless of location, are subject to possible delivery delays caused by the carriers or the Brazilian postal service. In specific cases, delivery may take up to 60 business days. If this maximum period is exceeded, the customer may request a full refund of the purchase amount.

  4. Delivery time may change while the product is in transit. All updates related to delivery times and tracking are the sole responsibility of the carrier. UNDERFIT does not hold any liability for shipment updates, as such information is provided by the carrier. Customers are responsible for monitoring their shipment using the tracking code and the link provided via email.